Warranty Policy

The following warranty policy applies to all products on StacksKB, unless stated otherwise:

General Exclusions for all products:

The following exclusions apply regardless of the item being sold, notwithstanding any brand or item-specific warranty policies.

Keyboard Switches

All switches come with a warranty against manufacturing defects, subject to the following exclusions

Warranty claims will be entertained only within 7 days from receipt of the package.

Printed Circuit Boards

All PCBs come with a warranty against manufacturing defects, subject to the following exclusions

Warranty claims will be entertained only within seven (7) days of receipt of the package.

Lubricants

Lubricants come with no warranty of any kind. We guarantee that the products that we sell are authentic and genuine, and sourced from the official sales channels of the product’s manufacturers.

Accessories

All accessories come with a warranty against manufacturing defects or initial failure. The following are not covered under warranty:

Warranty claims will only be entertained within seven (7) days of receipt of the package.

Pre-built Keyboards

All pre-built keyboards come with a limited 1 year warranty, unless stated otherwise.

Other Items

Any items outside of the categories above come with no warranties, express or implied, unless stated otherwise.

Domestic Warranty Claims

To claim a warranty for a product within India you must present us either an order copy or an invoice along with images and/or description of the defect, as appropriate.

Please contact us at contact@stackskb.com to claim warranty.

To ensure that the claim is processed smoothly, please contact us using the email used to make the purchase.

If the claim is found to be valid, we shall arrange for a pick up of the product and process the repair or replacement as appropriate.

International Warranty Claims

To claim a warranty or a product outside India you must present us either an order copy or an invoice along with images and/or description of the defect, as appropriate.

Please contact us at contact@stackskb.com to claim warranty.

To ensure that the claim is processed smoothly, please contact us using the email used to make the purchase.

If the claim is found to be valid, we shall ask you to ship the product to us, at your own expense, where we will proceed with the repair or replacement as appropriate. You will also be liable for any customs duties applicable on re-import to India, and the shipping fees and destination customs duties for re-export to you.

Transfer of Warranty

We allow the warranty of the items to be transferred only within the first three (3) months of shipment from StacksKB. To transfer the warranty of a product, the purchaser must notify us to whom the warranty is being transferred to with the following details:

If the purchaser transfers the warranty, the purchaser will no longer be eligible to claim warranty on the products he has transferred the warranty for.

Warranties may only be transferred after the items have been received by the original purchaser. Warranty period begins as soon as the original purchaser receives the item, and will not be extended further upon transferring the warranty.

N.B.: For items with transferred warranties, StacksKB will not entertain any claims for damaged goods or missing parts or any dead on arrival (DOA) claims. Further, the warranty exclusions mentioned earlier apply regardless of whether purchaser or the warranty recipient causes the warranty to be voided.