Frequently Asked Questions
Where do you ship from?
All orders are shipped from our address at 15B Armenian Street, Burrabazaar, Kolkata, West Bengal, India.
How long do you take to ship?
For in-stock items, we aim to pack your order in two business days. All orders are picked up on the same or next working day after orders are packed.
Do you offer express shipping?
All domestic orders are shipped using express shipping options. However, please allow your packages some time to arrive due to the COVID-19 pandemic situation.
Please note that due to airline restrictions, orders containing liquids (such as lubricants), pressurized containers, dangerous or perishable goods are not shipped via air.
Can we visit your store in person?
NB: Because of the COVID-19 pandemic situation, we are currently not accepting visitors. We would recommend that you order online from our store and get the products delivered to you. We look forward to welcoming you again once the pandemic situation has eased. Remember folks, safety first!
Where do you ship to?
We ship all over India. We use the leading Indian and international shipping companies to deliver your products in a safe and sound manner.
Will you ship internationally?
Yes! We use DHL shipping to most countries. We can confirm that unfortunately Pakistan and Iran cannot be serviced at this time, but we are looking at ways to improve the situation. If your country is missing from our system, please contact us and we will look into it.
Do you offer free shipping?
Yes, on all domestic orders of Rs. 600 and above. We offer free international shipping to 60+ countries, depending on shipping a threshold.
We currently offer free international shipping to the following countries, subject to minimum order values being met:
Orders of Rs. 10,000 and Above Bangladesh, Bhutan, Hong Kong, Malaysia, Maldives, Nepal, Singapore, Sri Lanka, Thailand, United Arab Emirates, Cyprus, Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Vatican
Orders of Rs. 20,000 and Above Canada, USA, Mexico
Orders of Rs. 25,000 and Above Bahrain, Brunei, Cambodia, China, Cyprus, Indonesia, Japan, Jordan, Kuwait, Laos, Myanmar, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Taiwan, Vietnam.
Orders of Rs. 30,000 and Above Australia, New Zealand, Papua New Guinea
However, please note that free international shipping is only available for orders billed to a non-Indian address, and paid using a non-Indian credit or debit card. We reserve the right to request payment to cover international shipping costs for any and all orders billed to an Indian address, or paid using an India-based payment method. Should you refuse to cover the shipping costs, your order will be cancelled, and a cancellation fee of 5% will apply.
Do you offer cash on delivery?
Can I buy samples/sample packs for switches?
We don’t see the point of listing separate sample packs for any item. We just make them available to you in individual quantities so you are not forced to buy any items you didn’t want to try out at all.
Do I have to pay any additional duties, customs or taxes on my orders?
The prices mentioned on the page include all duties, customs and taxes applicable in India. You will not have to pay anything extra for any order being delivered within India.
International orders may be subject to the import regulations of the destination countries and the buyer is responsible for any fees arising from such regulations.
Can you change my order?
No. Please cancel it and place it again. Do note that our cancellation and returns policy will apply.
Will you carry <x>?
Please contact us.