Shipping Policy
Thank you for visiting and shopping at stackskb.com. We ship all over India, and most places in the world. Following are the terms and conditions that constitute our Shipping Policy.
- Orders are shipped within two working days
We shall endeavour to pack and process all orders within one working day. Orders will be shipped on the first working day after it has been processed and packed.
- Orders containing pre-orders or backordered items will be shipped after all items have arrived.
If your order contains a pre-ordered item or an item that is backordered, we will ship the item only after all items included have arrived at our warehouse, and been processed. Please note that dates for pre-ordered and backordered items are tentative and subject to change without notice.
- No orders will be processed on weekends or holidays
Orders placed on stackskb.com will only be processed Monday-Friday, excluding any national, state, or public holidays.
- Shipping Delays
While we shall endeavor to ship your order within two working days, please note that there may be delays in periods of high order volume, or due to unforseeable circumstances such as lockdowns, transport disruptions, and acts of god.
- Deliverable Addresses
We ship all over India. We shall ship most packages through our preferred delivery partners, however, if they cannot reach the destination address, we shall endavour to deliver your order using Indiapost.
- Shipping Times and Rates
We offer free domestic air shipping on on all orders of value Rs. 1000 and above. We shall endeavor that they be delivered within 10 working days of dispatch. However, it may take longer in non-urban areas, and in times of distruption such as pandemics, strikes, natural disasters and other acts of god.
While we shall endeavor to ship most packages by air, orders containing items prohibited by airlines such as liquids, hazardous goods, and perishable goods will be shipped via surface. Further, we reserve the right to ship any order with a volumetric weight greater than 5kg by surface.
The shipping charges for orders of value below Rs. 1000 will be calculated at checkout.
The times and charges for express shipping will be calculated at checkout.
- Returns
In case of faulty, damaged, or otherwise defective products, please see our returns policy.
International Shipping
We are now offering international shipping using DHL and Aramex Express shipping, and the following additional policies are applicable:
- Deliverable Locations
Currently we are unable to deliver items to Pakistan and Iran, so we are unable to arrange shipping for orders to those countries. We are working on ways to enable shipping to these countries, but in the meantime you can contact us to place an order on your behalf, and you can arrange your own pickup.
If you are trying to place orders from a country other than the ones listed above, but your country is not listed, please contact us to resolve the problem.
- Processing times
All international orders will be processed and prepared for shipment within four business days. The extra days are used to prepare the additional paperwork needed to process export shipments.
- All sales are final once orders have shipped
Orders once shipped cannot be cancelled.
- Shipping rates
We offer flat rate shipping via DHL across all order values and sizes, excluding deskmats, which have a separate shipping fee. Heavy/bulky items may carry an additional flat fee, and it will be reflected in your cart. Please note that the rate offered depends on the country the shipment is to be sent to, and that will automatically be shown in the shipping calculator in your cart.
We may also offer free shipping subject to certain terms and conditions, which you may find below in the Free International Shipping section.
As of the 1st of January 2023, we are no longer offering free shipping outside of India.
- Customs duties, import fees and other import taxes
Please note that any additional customs duties and/or import fees are entirely your responsibility and we are not liable for the same.
- Shipping times
We endeavour to deliver express shipments in 7-10 working days. However, please be advised that international shipments are subject to additional import-export clearance at the ports of customs of the sending and receiving countries, which may add extra time to the processing of the shipment. The buyer understands and accepts that these delays are beyond the control of either the courier or StacksKB, and do not count towards the delivery time frame. Any additional delays due to disruptions in the courier’s operaitons are also beyond the control of StacksKB.
Free Shipping
We may offer free shipping within India and to certain countries subject to certain conditions.
Please note that free international shipping is only available for orders billed to an address located outside India, and paid for using a foreign payment method. We reserve the right to request payment to cover international shipping costs for any and all orders billed to an Indian address, or paid using an India-based payment method. Should you refuse to cover the shipping costs, your order will be cancelled, and a cancellation fee of 5% will apply.
We currently offer free shipping to the following countries, subject to minimum order values being met:
Free shipping above Rs. 1,000
Free shipping above Rs. 1,000
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