Policy and product updates — 13 October 2026

Updated 13 October 2026. We have revised and clarified the policy and product information below so customers can check the terms before ordering.

Missing-item claims

If you do not have an unboxing video, we will investigate missing items on a best-effort basis using the available evidence. If we cannot verify that an item was omitted by StacksKB or lost by the courier, we cannot cover the claim. Please report missing items within seven days and retain the packaging and labels.

Supported customization

Where warranty is offered, intended keycap and hot-swap switch changes using compatible parts do not by themselves void coverage for an unrelated manufacturing defect. Damage caused by a modification is excluded; case opening, soldering, internal modifications and repairs remain subject to product-specific terms.

Warranty exclusions

Products marked A-Stock, B-Stock or Defective, and products whose descriptions expressly exclude warranty, are sold without warranty. Please check condition notes before purchasing. Separately verified missing-item and wrong-item claims are assessed under the relevant fulfilment terms.

COD refunds

For an approved refund for a verified defect, incorrect item or another issue for which StacksKB is responsible, customers may choose an electronic refund or store credit. Other approved COD refunds remain subject to the existing store-credit rule. COD confirmation, cancellation discretion and dispatch flexibility continue to apply.

Dispatch and holiday dates

For domestic prepaid orders containing only in-stock items, we aim to dispatch within two working days. This is an estimate; holidays and other delays may apply. The warehouse is closed for dispatches from 16–20 October 2026 and reopens on 21 October. Dispatches may take additional time from 21–25 October. COD has separate confirmation and dispatch terms.

US import duties

We collect duties at the prevailing rates when you order and pay them to IndiaPost at dispatch for remittance to the US authorities. You may need to pay additional duty if rates increase before US arrival, or non-duty charges imposed by authorities or carriers. If duties fall or are removed, pursue any eligible refund with the US authorities under their procedure; a later rate change does not automatically produce a refund from StacksKB.

Product and stock information

GMK products currently marked in stock follow the standard purchase policies, not the historical Group Buy Policy. There are no ongoing pre-orders as of 13 October 2026. The Strawberry Minila-R listing now consistently states a one-year warranty. Nia87 copy distinguishes assembled options from Barebones, which excludes switches and keycaps. Turkey remains excluded from international delivery.

Full policies

Read our Warranty Policy, Cash on Delivery Policy, Shipping Policy and Cancellation, Returns and Refunds Policy. This page is a summary; product-specific condition notes and the full policies explain the applicable coverage and exclusions.