Cancellation, Returns and Refunds
Thank you for your purchase from stackskb.com. The following constitute the cancellation and return policy of the website.
- We shall replace any faulty or defective product absolutely free of cost, or provide a refund for any such product sent. Please contact us within 7 days of receipt of the defective product, and we shall arrange a pick-up of the same. After verifying the return, we shall ship a replacement or provide a refund, at customers discretion.
- Any order can be cancelled before it is shipped – no charges will apply. If the order has already been shipped please contact us to initiate a “change of mind return”.
- Change of mind returns – We accept change of mind returns for most products, pursuant to the condition that they be applied for either before or within 3 days of the package being received. In case of change of mind return, shipping fees will have to be borne by the customer, and a restocking fee of up to 3.36% or Rs. 100, whichever is greater, may apply. The good has to be in a sealed condition for us to accept change of mind returns.
- Non-returnable goods – We do not accept returns of certain goods such as made to order items, lubricants and perishable item, as mentioned on the product page. Please ensure that the goods are not marked as non-returnable before contacting us.
- Wrong product sent – In case of wrong product sent, we shall replace it free of cost. However, if you have used the wrong product, we shall charge you the full price of the product sent.
- Limitations on return of goods – Certain limitations on the return of goods apply. In particular we will not accept returns in the following cases:
- 1. The goods were not purchased from stackskb.com
- 2. We were contacted more than 7 days after the receipt of the package.
- 3. The item has been damaged or otherwise altered by the user – this includes, but is not limited to, spills, physical damage, any items disassembled by the user, and any item with stickers removed.
- 4. The item must be returned with all original packaging, manuals, cables, accessories, and any other items originally included in the box. We shall not accept a return if any of these are missing. However, if any of the items are contained in a sealed, or otherwise special packing (such as bubble wrap or blister pack), those must not be opened/torn.
- 5. We shall not accept a return of any item marked as non-returnable.
- 6. In case of PCBs or DIY kits, please make sure that everything works before soldering or assembly. We will not accept returns of items that have been soldered or otherwise assembled. We ensure that all traces are functional during production and so we cannot entertain defect claims after the PCBs have been modified.
- 7. We shall not accept returns for any items marked as “B-stock” or “C-stock”.
Additional terms for International Customers
Please be aware that as an international customer the following additional terms apply to your purchases on StacksKB.
- Change of mind returns
Orders once shipped cannot be cancelled. International shipments are not eligible for change of mind returns once the items have shipped.
Orders may be cancelled before they are shipped, but will be subject to a 5% cancellation and restocking fee to cover our expenses on international transactions.
- Warranty claims
For warranty claims or repairs, please be advised that buyer is responsible for international shipping fees both ways, should it be necessary that the items be sent to us to conduct the necessary repairs.